Account Manager

When you join the Fountain team, you become part of the leading enterprise solution for frontline workforce management. Fountain’s automated, customizable platform provides a seamless applicant experience for workers, while ensuring organizations can scale and manage their frontline talent.

We’ve helped hundreds of companies like UPS, CLEAR, Stitch Fix, GoPuff, Fetch, and sweetgreen to hire, onboard, and manage over 14 million workers in more than 75 countries.

In 2022, we closed $185M in our Series C, led by SoftBank and B Capital.

Join our growing team of highly collaborative, ambitious, and forward-thinking Fountaineers as we empower our hundreds of customers and millions of frontline workers around the world.

Let’s elevate frontline work together.

About the role:

As an Account Manager, you'll be responsible for building trust and relationships with a portfolio of existing customers. You'll be managing a sales pipeline as well as negotiating and closing contracts. You should be adept at navigating organizations to identify and manage relationships with the landscape of decision makers, detractors, and champions. Above all, you should be driven, a self-starter, and scrappy. This role will report to the Director of Account Management.

What you'll be doing:

• Engage, organize, and close a portfolio of existing business to effectively hit quarterly revenue expansion targets
• Provide detailed account plans along with accurate forecasting 
• Foster and strengthen relationships with clients at the highest levels of organizations (Director, VP, C-suite) through email, phone, onsite meetings
• Provide consultative and strategic guidance for clients to help achieve their business growth goals
• Educate clients on new product features to drive continued product adoption and increased client investment
• Partner closely with Customer Success Managers to prioritize accounts with upsell potential  
• Consistently surface client feedback to the Product team
• Build strong relationships and effectively communicate success stories with the Sales team 
• Analyze internal data to understand customer usage and to ultimately improve customer engagement along with product adoption
• Work with leaders across Fountain to ensure issues impacting customer value, expansion sales, and upcoming renewals are proactively addressed

What you should bring:

• 2+ years of sales experience.
• Proven successful track record of exceeding sales quotas
• Previous experience selling to business decision makers
• Able to use CRM systems (Salesforce).
• Start-up experience preferred; entrepreneurial spirit a must
• Great at speaking, writing and making presentations

Even if you do not meet all the requirements above, we still encourage you to apply for this position. While we try to be thorough with our prerequisites, not everything about you as a candidate can be condensed into a list of bullet points. What do you have to lose?

Fountain offers an incredibly unique work environment. We employ a diverse team all over the world. Each Fountaineer is given the freedom to do their best work from wherever they choose. We also understand the importance of in-person connections and hold in-person meetings with your team and meet annually as an organization to build our relationships and focus on the future of moving Fountain Forward. 

The benefits we offer in the United States include competitive health plans and a retirement plan. Some Fountain-wide  perks offered to all employees across the globe include a flexible vacation policy, paid holidays, monthly lunch stipends, annual allowances for ongoing education related to your profession and career advancement, along with home office, cell phone, and wellness reimbursements. Fountain is a global employer, so some benefit offerings will vary from country to country.

Fountain is proud to be an equal opportunity workplace. We welcome applicants of any educational background, gender identity and expression, sexual orientation, religion, ethnicity, age, socioeconomic status, disability, and veteran status.

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